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To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved

 

What items are returnable?

You can return your items within 6 months of receipt of your shipment.

  • They must be in original condition
  • In the original packaging
  • Be not modified in any way 

Free gifts or promotional items are not returnable!

Are there any charges for return?

  • There are no charges for return
  • Original shipping charges are non-refundable (any charges for sending you the original shipment)
  • We will provide a pre-paid Collect+ label for the return shipping, or you can send using an alternative method at your own cost.

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.
  • If you are returning an item for repair or checking, please allow up to 30 working days.
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